Poor service delivery

Product ordered on TFG on 28 November. Product was scheduled for delivery on 8 December but did not arrive. Delivery was then rescheduled for 12 December...still no parcel received.

Called in to TFG to change delivery address on 17 December as I am already on holiday. Parcel then sent by Courier it to work address on 21 December. After an extremely long wait, I spoke to an agent from Courier It who then rescheduled delivery to my home address for 22 December. Parcel was sent to the incorrect address...no parcel received again.

The service delivery at Courier It is poor. Customer service agents are extremely hard to get hold of and the agents and drivers do not communicate changes with each other and the manager has a stinking attitude.