Poor service and little co-operation

Dear Lwandle Kunene

Thank you for taking the time to share your feedback.We sincerely apologize for the delay in the delivery of your Mr Price Sport order, as well as the lack of communication and tracking updates you experienced. We fully understand your frustration, especially after receiving a delivery time commitment that was not met and not being kept informed of the parcel’s status.Please be assured that your concerns regarding the tracking error (“tracking number not available”), missed delivery timeframe, and lack of feedback have been escalated to the relevant operations team for urgent investigation. We understand that clear communication and on-time delivery are essential, and we regret that we did not meet your expectations in this instance.We also acknowledge your comment regarding feedback versus action. Your experience will be reviewed to ensure we improve both our communication and service delivery going forward.One of our customer service agents will reach out to you directly to assist further and help resolve this matter as quickly as possible.We truly apologize for the inconvenience caused and appreciate you bringing this to our attention.Kind regards,
 Customer Service Team