poor service and false advertising

Dear Geraldine 

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment caused by the delay with your overnight shipment and the experience you had with our customer service.We understand your concern, especially when the delivery timeframe advertised on our website did not match the service you received. This is not the standard we aim to provide, and we regret the inconvenience this has caused.We are also concerned to hear about the interaction you had with our consultant. Customers should always be treated with respect and professionalism, and your feedback regarding this interaction will be escalated to the relevant management team for review.Please be assured that our Customer Care team will reach out to you directly to investigate the status of your parcel and work towards a resolution as quickly as possible.We appreciate your feedback, as it helps us identify areas where we need to improve our service delivery and customer experience.Kind regards, Customer Care Team