Poor Service

This worse courier company that I've ever used. They are not reliable, not professional. Last week Friday the 02nd of August 2024, they were supposed to deliver my parcel and I did receive a confirmation sms from them stating that the driver is out for delivery with my parcel. Around 14:52 I called them and they told me that the parcel was mistakenly given to the long route driver and they don't know what time the driver will be at their office. I told them that the parcel was made an overnight for a purpose and I need it. They told me to come and fetch it and I told them that I'm not going to that as they got paid to deliver the parcel to me. They said they'll arrange for the parcel to be delivered to my home address as soon as the driver arrive at their office and that was not done.