Poor Service

My car licence renewal has been "in transit" now since the 11/3/2022. The past 4 days I have received the sms pasted below. I have duly made myself available even rearranging my meetings however no delivery to date? Even the tracking number provided doesn't work? This is poor and unacceptable service that has also inconvenienced me.

"1: Dear Customer, Your Parcel CITRP*** is out on delivery today. Please ensure you are available at given address. https://citcp.page.link/RUn6vMCAubnB6"