wP
williem P
1 reviews | Active since Aug 2014
23 Apr 2026, 16:22
Poor service
I want to find out about my parcel. I CONTACT FIRST BLOEMFONTEIN COURIER IT NUT NUMBER WAS NOT WORKING THEN I PHONE NATIONAL OFFICE OF COURIERIT THEY DID NOT ANSWER THE WHOLE 40 MIN WITHOUT THE PHONE BRING ANSWERED THR WHOLE TIME THE COMPUTER WILL INFORM ME I AM CALLER NR 1 ON THE LINE.THIS IS EXTREMELY POOR SERVICE
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Courierit's replyOfficial
23 Apr 2026, 16:26Dear Williem
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and poor experience you had when trying to reach us.We understand how frustrating it must have been to be unable to get through to both the branch and the national office, especially after waiting for an extended period. This is certainly not the level of service we aim to provide.To assist you further, please could you provide your tracking number or parcel details so we can urgently trace your shipment and provide you with a clear update?We will also escalate the call-handling issue internally to ensure this is addressed. In addition, one of our agents will reach out to you directly to assist and resolve your query as soon as possible.Thank you for your patience and for letting us know.
Kind Regards
CEC Department
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and poor experience you had when trying to reach us.We understand how frustrating it must have been to be unable to get through to both the branch and the national office, especially after waiting for an extended period. This is certainly not the level of service we aim to provide.To assist you further, please could you provide your tracking number or parcel details so we can urgently trace your shipment and provide you with a clear update?We will also escalate the call-handling issue internally to ensure this is addressed. In addition, one of our agents will reach out to you directly to assist and resolve your query as soon as possible.Thank you for your patience and for letting us know.
Kind Regards
CEC Department
Courierit's reply23 Apr 2026, 16:26
Official
Dear Williem
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and poor experience you had when trying to reach us.We understand how frustrating it must have been to be unable to get through to both the branch and the national office, especially after waiting for an extended period. This is certainly not the level of service we aim to provide.To assist you further, please could you provide your tracking number or parcel details so we can urgently trace your shipment and provide you with a clear update?We will also escalate the call-handling issue internally to ensure this is addressed. In addition, one of our agents will reach out to you directly to assist and resolve your query as soon as possible.Thank you for your patience and for letting us know.
Kind Regards
CEC Department
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and poor experience you had when trying to reach us.We understand how frustrating it must have been to be unable to get through to both the branch and the national office, especially after waiting for an extended period. This is certainly not the level of service we aim to provide.To assist you further, please could you provide your tracking number or parcel details so we can urgently trace your shipment and provide you with a clear update?We will also escalate the call-handling issue internally to ensure this is addressed. In addition, one of our agents will reach out to you directly to assist and resolve your query as soon as possible.Thank you for your patience and for letting us know.
Kind Regards
CEC Department