Poor service

We had a delivery from courier it. We had a power failure. The driver refused to accept a scan copy of our bank statement with our address he wanted the total thing with my finances. Hell no. He refused to give us our delivery. We then phoned Telkom who told us he should have accepted the paperwork we gave him. Then we phoned Courier It company and was helped by a very unprofessional lady who refused to give us her name. BAD BAD SERVICE