Poor Serive

I received a whatsapp on Friday from Courier it saying my parcel is out for delivery. I waited the whole day and no one showed up or even contacted me. I called them today asking what happened and i was told that i was unavailable to receive the package. No one called me or whatsapp me. Again they told me the packaged will be delivered today. Its 16:00 now and again i am waiting. I called again now and Caroline told me she can see the package it out for delivery but she will follow up from the CT branch and get back to me. Again im waiting. The service is so terrible. Communication is the key to excellent customer service.