KG
Kreaneshen G
1 reviews | Active since Aug 2021
08 Apr 2026, 16:47
Poor Delivery Service - MTN Sales
They send me a message my parcel is out to delivery on WhatsApp at 08:30 in the morning. To ensure I dont miss them i do not go to work and stay at home telling my company i will be in as soon as I receive my parcel. It is now 16:45 and no communication, no tracking function no replies to the RTT communication group I was sent to! This is extremely unprofessional and absolutely pathetic service! I get message 30 minutes after complaining saying and I quote " Unfortunately it’s taking a little longer than usual to reply your question. We will get back to you as soon as we can" . @MTN sales, please do not use this company for deliveries anymore.
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Replies (4)
Courierit's replyOfficial
09 Apr 2026, 08:55Dear Kreaneshen
Thank you for your feedback, and please accept our sincere apologies for the experience you’ve had.We fully understand how frustrating and inconvenient this situation must be, especially as you made arrangements to be available for the delivery. The lack of communication and delay you experienced is not in line with our service standards.In order for us to urgently investigate this matter and provide you with accurate feedback, could you please provide us with your waybill/tracking number?Once received, we will prioritise this with our operations team and revert with an update as soon as possible.We appreciate your patience and look forward to resolving this for you.
Thank you for your feedback, and please accept our sincere apologies for the experience you’ve had.We fully understand how frustrating and inconvenient this situation must be, especially as you made arrangements to be available for the delivery. The lack of communication and delay you experienced is not in line with our service standards.In order for us to urgently investigate this matter and provide you with accurate feedback, could you please provide us with your waybill/tracking number?Once received, we will prioritise this with our operations team and revert with an update as soon as possible.We appreciate your patience and look forward to resolving this for you.
Courierit's reply09 Apr 2026, 08:55
Official
Dear Kreaneshen
Thank you for your feedback, and please accept our sincere apologies for the experience you’ve had.We fully understand how frustrating and inconvenient this situation must be, especially as you made arrangements to be available for the delivery. The lack of communication and delay you experienced is not in line with our service standards.In order for us to urgently investigate this matter and provide you with accurate feedback, could you please provide us with your waybill/tracking number?Once received, we will prioritise this with our operations team and revert with an update as soon as possible.We appreciate your patience and look forward to resolving this for you.
Thank you for your feedback, and please accept our sincere apologies for the experience you’ve had.We fully understand how frustrating and inconvenient this situation must be, especially as you made arrangements to be available for the delivery. The lack of communication and delay you experienced is not in line with our service standards.In order for us to urgently investigate this matter and provide you with accurate feedback, could you please provide us with your waybill/tracking number?Once received, we will prioritise this with our operations team and revert with an update as soon as possible.We appreciate your patience and look forward to resolving this for you.
KG
Kreaneshen G's updateReviewer Update
09 Apr 2026, 09:01NTMNL***
KG
Kreaneshen G's update09 Apr 2026, 09:01
Reviewer Update
NTMNL***
KG
Kreaneshen G's updateReviewer Update
09 Apr 2026, 09:21Hello, can someone please call me, I looked at the tracking aspect on your site and at 18:30 the driver states could not get access to address. Which is not true as there was no attempt made by your driver to contact me. Why is there
KG
Kreaneshen G's update09 Apr 2026, 09:21
Reviewer Update
Hello, can someone please call me, I looked at the tracking aspect on your site and at 18:30 the driver states could not get access to address. Which is not true as there was no attempt made by your driver to contact me. Why is there
Courierit's replyOfficial
09 Apr 2026, 10:41An agent will be in contact with you shortly
Courierit's reply09 Apr 2026, 10:41
Official
An agent will be in contact with you shortly