Poor Delivery Service – Courierit | Order Complaint

I placed an order with Woolworths and have experienced two consecutive failed delivery attempts by their courier partner, Courierit.

On 5 May, my parcel was out for delivery. I arranged for someone to be available to receive it — only for the courier to not deliver, citing that they could not access the premises. No call was made to me. A simple phone call would have resolved this immediately.

On 7 May, I received a message at 09:37 confirming my parcel was out for delivery, and another at 19:32 saying my delivery was next in line. I then checked the tracking link, only to find that the divert address was not found — and again, no delivery.

The issue here is not just the failed deliveries, but the misleading communication. Messages confirm delivery is coming, yet nothing arrives. This has caused real inconvenience, including having to arrange people to be available on both days.

Woolworths needs to take accountability for the service provided by Courierit, and ensure customers are not left in the dark when something goes wrong.