Poor delivery service

I bought some stuff on black Friday from a reputable company, they use courier IT to do there deliveries. 1st courier IT get my address wrong on the 5th December, the driver called me to asked if my address was correct which I confirmed it was not and supp**** him with the correct information. I have been calling courier IT daily for an update which they say it's out for delivery. Today is the 12th December and still no package, this has been the worst service I have ever received. Will personally never use them or recommend this company for any delivery service. Let's hope my package gets here before Christmas.