POOR DELIVERY

They collected my order from CELLC on the 25th of September, the driver contacted me on the the 26th I advised him that I am not at work.Monday the 29th I received a message that they will deliver there after they changed it to an exception of INVALID proof of res provided but they didn't even come to deliver. I quried with the and did not get any assistance or answer until I decided to cancel the deal with cellc.again yesterday the 08th of October cellc contacted me to apologise and still offer a sim I agreed n I guess it will take another 2 weeks to receive my package?