gT
georgina T
1 reviews | Active since May 2020
19 Feb 2026, 12:46
Poor customer service & no delivery flexibility
I am extremely disappointed with the customer service experience.
I contacted RTT early in the morning to explain that I was at work and not at the delivery address, and asked whether the delivery could be redirected to my work address or postponed so I could arrange access. I provided my tracking number and explained the situation clearly.
The responses were very slow and unhelpful. By the time I got a reply, I was simply told that if the address is changed, the parcel will not be delivered today — with no indication of when it would be delivered instead. After that, there was no response to my follow-up questions about delivery time or alternatives.
This leaves customers stuck: I can’t leave work, I don’t know when the driver will arrive, and I can’t arrange for someone to receive the parcel. There was no attempt to assist or offer a solution.
I expected basic communication and flexibility from a logistics company. This experience has been frustrating and stressful, and I would not recommend this service based on the poor customer support on your whatsapp.
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Replies (2)gT
georgina T's updateReviewer Update
19 Feb 2026, 12:51[08:10, 19/02/2026] RTT Group Communications: Thank you for contacting our Customer experience centre, Please reply with your tracking number & a brief description of your query to enable us to assist you.
[08:10, 19/02/2026] Gee: CDM***.
[08:11, 19/02/2026] Gee: I just got a message that the parcel is out for delivery today and am working in the office today and not home. I thought it was gonna be delivered next week maybe
[08:12, 19/02/2026] Gee: Is it possible to be delivered at my work place
[08:21, 19/02/2026] Gee: hello
[08:25, 19/02/2026] RTT Group Communications: Unfortunately, it’s taking a little longer than usual to reply your question. We will get back to you as soon as we can.
[09:47, 19/02/2026] RTT Group Communications: Good day,
Please note that the parcel is scheduled to be delivered to the below address.
68 ROHM STREET CAPE TOWN 27 MO, ROHM STREET, CAPE TOWN
[09:49, 19/02/2026] Gee: i am currently at work and not at the address
[09:50, 19/02/2026] Gee: is it possible to change the delivery address
[10:22, 19/02/2026] RTT Group Communications: If the address is amended the parcel will not be delivered today.
[10:27, 19/02/2026] Gee: When will it be delivered
[10:52, 19/02/2026] Gee: Hello
[11:42, 19/02/2026] Gee: hello
[11:51, 19/02/2026] RTT Group Communications: The address can be updated today and rescheduled for tomorrow.
[11:52, 19/02/2026] Gee: can you reschedule for tomorrow to wes*** street paarden eiland cape town 7405
[12:31, 19/02/2026] Gee: ????????
A conversation that was started at 8am is running until 1pm without a resolution. This is the easiest query that should have been resolved within a few minutes. I tried to phone as well and the line just keeps saying all agents are busy. So am sitting here not knowing what to do.
[08:10, 19/02/2026] Gee: CDM***.
[08:11, 19/02/2026] Gee: I just got a message that the parcel is out for delivery today and am working in the office today and not home. I thought it was gonna be delivered next week maybe
[08:12, 19/02/2026] Gee: Is it possible to be delivered at my work place
[08:21, 19/02/2026] Gee: hello
[08:25, 19/02/2026] RTT Group Communications: Unfortunately, it’s taking a little longer than usual to reply your question. We will get back to you as soon as we can.
[09:47, 19/02/2026] RTT Group Communications: Good day,
Please note that the parcel is scheduled to be delivered to the below address.
68 ROHM STREET CAPE TOWN 27 MO, ROHM STREET, CAPE TOWN
[09:49, 19/02/2026] Gee: i am currently at work and not at the address
[09:50, 19/02/2026] Gee: is it possible to change the delivery address
[10:22, 19/02/2026] RTT Group Communications: If the address is amended the parcel will not be delivered today.
[10:27, 19/02/2026] Gee: When will it be delivered
[10:52, 19/02/2026] Gee: Hello
[11:42, 19/02/2026] Gee: hello
[11:51, 19/02/2026] RTT Group Communications: The address can be updated today and rescheduled for tomorrow.
[11:52, 19/02/2026] Gee: can you reschedule for tomorrow to wes*** street paarden eiland cape town 7405
[12:31, 19/02/2026] Gee: ????????
A conversation that was started at 8am is running until 1pm without a resolution. This is the easiest query that should have been resolved within a few minutes. I tried to phone as well and the line just keeps saying all agents are busy. So am sitting here not knowing what to do.
gT
georgina T's update19 Feb 2026, 12:51
Reviewer Update
[08:10, 19/02/2026] RTT Group Communications: Thank you for contacting our Customer experience centre, Please reply with your tracking number & a brief description of your query to enable us to assist you.
[08:10, 19/02/2026] Gee: CDM***.
[08:11, 19/02/2026] Gee: I just got a message that the parcel is out for delivery today and am working in the office today and not home. I thought it was gonna be delivered next week maybe
[08:12, 19/02/2026] Gee: Is it possible to be delivered at my work place
[08:21, 19/02/2026] Gee: hello
[08:25, 19/02/2026] RTT Group Communications: Unfortunately, it’s taking a little longer than usual to reply your question. We will get back to you as soon as we can.
[09:47, 19/02/2026] RTT Group Communications: Good day,
Please note that the parcel is scheduled to be delivered to the below address.
68 ROHM STREET CAPE TOWN 27 MO, ROHM STREET, CAPE TOWN
[09:49, 19/02/2026] Gee: i am currently at work and not at the address
[09:50, 19/02/2026] Gee: is it possible to change the delivery address
[10:22, 19/02/2026] RTT Group Communications: If the address is amended the parcel will not be delivered today.
[10:27, 19/02/2026] Gee: When will it be delivered
[10:52, 19/02/2026] Gee: Hello
[11:42, 19/02/2026] Gee: hello
[11:51, 19/02/2026] RTT Group Communications: The address can be updated today and rescheduled for tomorrow.
[11:52, 19/02/2026] Gee: can you reschedule for tomorrow to wes*** street paarden eiland cape town 7405
[12:31, 19/02/2026] Gee: ????????
A conversation that was started at 8am is running until 1pm without a resolution. This is the easiest query that should have been resolved within a few minutes. I tried to phone as well and the line just keeps saying all agents are busy. So am sitting here not knowing what to do.
[08:10, 19/02/2026] Gee: CDM***.
[08:11, 19/02/2026] Gee: I just got a message that the parcel is out for delivery today and am working in the office today and not home. I thought it was gonna be delivered next week maybe
[08:12, 19/02/2026] Gee: Is it possible to be delivered at my work place
[08:21, 19/02/2026] Gee: hello
[08:25, 19/02/2026] RTT Group Communications: Unfortunately, it’s taking a little longer than usual to reply your question. We will get back to you as soon as we can.
[09:47, 19/02/2026] RTT Group Communications: Good day,
Please note that the parcel is scheduled to be delivered to the below address.
68 ROHM STREET CAPE TOWN 27 MO, ROHM STREET, CAPE TOWN
[09:49, 19/02/2026] Gee: i am currently at work and not at the address
[09:50, 19/02/2026] Gee: is it possible to change the delivery address
[10:22, 19/02/2026] RTT Group Communications: If the address is amended the parcel will not be delivered today.
[10:27, 19/02/2026] Gee: When will it be delivered
[10:52, 19/02/2026] Gee: Hello
[11:42, 19/02/2026] Gee: hello
[11:51, 19/02/2026] RTT Group Communications: The address can be updated today and rescheduled for tomorrow.
[11:52, 19/02/2026] Gee: can you reschedule for tomorrow to wes*** street paarden eiland cape town 7405
[12:31, 19/02/2026] Gee: ????????
A conversation that was started at 8am is running until 1pm without a resolution. This is the easiest query that should have been resolved within a few minutes. I tried to phone as well and the line just keeps saying all agents are busy. So am sitting here not knowing what to do.
Courierit's replyOfficial
19 Feb 2026, 15:55Good Day,Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustration and inconvenience you experienced. We understand how important clear communication and timely assistance are, especially when you are trying to coordinate a delivery around your work schedule.It is certainly not our intention to leave you without feedback or practical alternatives. We regret that the responses you received were delayed and did not provide the clarity or support you expected. Your concerns regarding the address change and lack of communication about the next delivery attempt are completely valid.We take this feedback seriously and will be addressing it with the relevant team to improve our response times and overall customer support experience.Kindly allow us the opportunity to investigate this matter further and provide you with a clear update on your delivery. We will reach out to you on contacting you on ***
Courierit's reply19 Feb 2026, 15:55
Official
Good Day,Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustration and inconvenience you experienced. We understand how important clear communication and timely assistance are, especially when you are trying to coordinate a delivery around your work schedule.It is certainly not our intention to leave you without feedback or practical alternatives. We regret that the responses you received were delayed and did not provide the clarity or support you expected. Your concerns regarding the address change and lack of communication about the next delivery attempt are completely valid.We take this feedback seriously and will be addressing it with the relevant team to improve our response times and overall customer support experience.Kindly allow us the opportunity to investigate this matter further and provide you with a clear update on your delivery. We will reach out to you on contacting you on ***