Poor Customer Service and Delivery Timeframes

Wow... I am amazed at how businesses can run without understanding customer service. Firstly the website looks like it was built in the 90s and the tracking system does not work as I cannot find my waybill/parcel on the system. I unfortunately have to phone. Then I got a message saying it would be delivered today, to my surprise I heard that it would only be delivered the next day, but sounded more like they would try as opposed to promising delivery. The difference in an industry like this is unfortunately customer service. Poor service and no communication to the customer as to what the hell is actually happening with their parcel/s.