CP
Charl P
1 reviews | Active since Jun 2026
08 Jun 2026, 19:08
Poor Communication and Shocking Service
Never thought I would be one to post on Hello Peter, but this company left me no choice.
Not only have they failed to deliver my parcel on two separate days (after they confirmed it is out for delivery), they also refuse to respond to messages and do not assist when you phone them.
I cannot believe that a premium brand like Garmin will use such a sub standard provider to spoil a customer experience.
Unfortunately this seems to be their modus operandi when one look at comments on Social media.
I would never in my life trust a delivery with them. In a world full of options this would be my last.
Save yourself the pain and tey another courier
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Replies (2)0
Replies (2)
Courierit's replyOfficial
09 Jun 2026, 09:00Dear Charl du Plessis
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the failed delivery attempts and the lack of communication you experienced.We understand how disappointing this must have been, especially when expecting an important parcel. The level of service you have described does not reflect the standards we strive to maintain.Please be assured that your concerns have been escalated to our Customer Care team, who will reach out to you directly to investigate the matter and work towards a resolution. We value your feedback and will use it to improve our service and customer experience.Once again, we apologize for the inconvenience caused and appreciate the opportunity to address your concerns.Kind regards,
Customer Care Team
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the failed delivery attempts and the lack of communication you experienced.We understand how disappointing this must have been, especially when expecting an important parcel. The level of service you have described does not reflect the standards we strive to maintain.Please be assured that your concerns have been escalated to our Customer Care team, who will reach out to you directly to investigate the matter and work towards a resolution. We value your feedback and will use it to improve our service and customer experience.Once again, we apologize for the inconvenience caused and appreciate the opportunity to address your concerns.Kind regards,
Customer Care Team
Courierit's reply09 Jun 2026, 09:00
Official
Dear Charl du Plessis
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the failed delivery attempts and the lack of communication you experienced.We understand how disappointing this must have been, especially when expecting an important parcel. The level of service you have described does not reflect the standards we strive to maintain.Please be assured that your concerns have been escalated to our Customer Care team, who will reach out to you directly to investigate the matter and work towards a resolution. We value your feedback and will use it to improve our service and customer experience.Once again, we apologize for the inconvenience caused and appreciate the opportunity to address your concerns.Kind regards,
Customer Care Team
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the failed delivery attempts and the lack of communication you experienced.We understand how disappointing this must have been, especially when expecting an important parcel. The level of service you have described does not reflect the standards we strive to maintain.Please be assured that your concerns have been escalated to our Customer Care team, who will reach out to you directly to investigate the matter and work towards a resolution. We value your feedback and will use it to improve our service and customer experience.Once again, we apologize for the inconvenience caused and appreciate the opportunity to address your concerns.Kind regards,
Customer Care Team
CP
Charl P's updateReviewer Update
09 Jun 2026, 09:27Well if they can’t even get your name right how will they be able to get your delivery right?
Update: After spending an hour on the phone I eventually had to drive to their warehouse to collect it myself. Absolutely appalling
Update: After spending an hour on the phone I eventually had to drive to their warehouse to collect it myself. Absolutely appalling
CP
Charl P's update09 Jun 2026, 09:27
Reviewer Update
Well if they can’t even get your name right how will they be able to get your delivery right?
Update: After spending an hour on the phone I eventually had to drive to their warehouse to collect it myself. Absolutely appalling
Update: After spending an hour on the phone I eventually had to drive to their warehouse to collect it myself. Absolutely appalling