Perfume Delivered to Wrong Address

I ordered a perfume for my Mothers Birthday in April this year. My mom never received the parcel, but right after her birthday she has a stroke and was sick and in hospital. When she had partly recovered I had asked her if she had received her perfume to which she had said no. I had my grandmother double check before I contacted Red Square. Red Sqaure then asked me to contact the Courier Company \CourierIt"who sent me a signed waybill. I queried the signature as my mother's name is not Nontobeko and neither does a Nontobeko assist at my mother house. The perfume was delivered to and signed by Nontobeko on the 22/04/2015. 7 Days before her stroke. Quinton Padaychee from CourierIT had managed to find out that his driver had delivered the package to the wrong address. They then said they would rectify the matter and deliver the package to my mother. This is now many months later and still no perfume has been delivered. Red Square is aware of this problem and is not assisting me - their customer - by sorting out their service providers mistakes. I have paid for this perfume and I have not received a refund to my account"