Pathetic Service

An LTE Router had to be delivered to me. As soon as the Tracking link was forwarded to me I used the option to change the address of delivery. The driver still went to the initial address. He called me and I was not at my phone at that moment however I returned the call within 10 minutes. No answer and no call back. I then received an SMS stating that I will unfortunately not receive my delivery by today. Upon enquiry at the Courier IT office I was informed that although the app is available to change the address the driver wont see it as there are +- 2000 parcels for delivery. So what is the point of the app. I informed the controller to send my parcel back to the Service Provider so that they can use a company that is reliable. You have noted that the client refused delivery. It should have been that the client refused delivery because Courier IT is useless. Tracking Number THD***1. I always use courier companies and have not received this type of service. I will not recommend this company even if they paid me.