NG
Nirvana G

1 reviews | Active since Mar 2022

09 Dec 2025, 18:48

Pathetic service

Worse experience with obtaining delivery of my order. No updates & order keeps getting cancelled. I made several phone calls & was advised that their their vehicle broke down (first excuse) & the order was cancelled & was not booked for delivery again. They will send an email & request I be called back with an update. No surprise, no calls whatsoever. The next day I made constant calls again to the retailer & courier it. 3 Days later it was booked for delivery again & the order was cancelled due to it being late (second excuse). I am expecting a third & maybe more because this is how this business is run. If anyone is shopping online, check which courier company is being used & if it's courier it, rather use another retailer or collect your items in store

0
Replies (1)
Courierit
Courierit's reply18 Dec 2025, 09:22
Official
Dear Client We sincerely apologize for the repeated delays and cancellations you experienced with your delivery. We understand how frustrating this has been, and this is not the level of service we strive to provide.Your feedback highlights serious gaps in our communication and delivery processes, and we are taking steps to improve both the reliability of our service and our responsiveness to customer inquiries.We appreciate you bringing this to our attention and thank you for your patience as we work to prevent these issues in the future.
Thank You