Pathetic service

Waybill number PCW*** One of your drivers, Regan Mabaso contacted me via WhatsApp on 1 March, to deliver my parcel. Subsequent to that he says he cannot access the Estate as it requires his identification and he does not have his passport with him to access the Estate. I found it very unprofessional for the work he does to not have his ID with him at all times. He then says I must meet him at the gate to collect my parcel, to which I responded, I am in a meeting. His response was another driver will contact me and that never happened.

I am still waiting for my parcel to be delivered.

Yesterday 4 March I followed up with Courier it customer care, I was told I will be contacted by the Jhb branch for delivery, am still waiting.