AM
Annelize M
1 reviews | Active since Jan 2016
12 May 2026, 11:38
Pathetic service
The service is pathetic, the driver came on the 7th and according to him i did not answer my phone which is a lei. I phone Friday the 8th the lady who assisted me told me that i must keep calm i will receive my parcel on Monday the 11th which i did not. When you phone them it takes forever before the call gets answered and they ate still unable to tell me where my parcel is. I am never going to order from home choice again because they are making use of courier it
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Courierit's replyOfficial
12 May 2026, 13:55Dear Annelize
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your parcel delivery.We are very concerned to hear about your experience, including the unsuccessful delivery attempt, lack of clear communication, and the difficulty you have experienced when trying to reach our team. This is not the standard of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the relevant depot. We will request a full trace on your parcel and clarification on its current location and delivery status.A consultant will contact you as soon as possible with a clear update and resolution.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this matter.Kind regards,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your parcel delivery.We are very concerned to hear about your experience, including the unsuccessful delivery attempt, lack of clear communication, and the difficulty you have experienced when trying to reach our team. This is not the standard of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the relevant depot. We will request a full trace on your parcel and clarification on its current location and delivery status.A consultant will contact you as soon as possible with a clear update and resolution.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this matter.Kind regards,
Courierit's reply12 May 2026, 13:55
Official
Dear Annelize
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your parcel delivery.We are very concerned to hear about your experience, including the unsuccessful delivery attempt, lack of clear communication, and the difficulty you have experienced when trying to reach our team. This is not the standard of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the relevant depot. We will request a full trace on your parcel and clarification on its current location and delivery status.A consultant will contact you as soon as possible with a clear update and resolution.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this matter.Kind regards,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration caused by the delay in your parcel delivery.We are very concerned to hear about your experience, including the unsuccessful delivery attempt, lack of clear communication, and the difficulty you have experienced when trying to reach our team. This is not the standard of service we aim to provide.Kindly be advised that your query has been escalated for urgent investigation with the relevant depot. We will request a full trace on your parcel and clarification on its current location and delivery status.A consultant will contact you as soon as possible with a clear update and resolution.We sincerely apologise for the inconvenience caused and appreciate your patience while we urgently attend to this matter.Kind regards,