Pathetic & Disappointing

Received an sms that my delivery will be done today. After numerous attempts to contact the Durban Branch, the receptionist, Alicia, advised that the delivery will definitely be completed today as the driver does not take stock back to the office. After tracking and seeing that the delivery was issued to the driver before 8:30 this morning I continued to wait. The office closes at 5pm, so how must one track the delivery especially if you are unable to provide a contact number for the driver. I have just received an sms to say that the delivery could not be completed today as I was unavailable. What a load of *******!! You have wasted my entire day and this is absolutley Frustrating. If you claim that I was unavailable, why was I not called???Pathetic Service!!