Pathetic Customer Service

The service that I have been receiving from this company is pathetic,firstly it takes two weeks to arrange a collection which still hasn't taken place.I get called and promised collection daily. No sense of customer service whatsoever and top of it the consultant has the odasity to say I dont know who's telling the truth you or the driver...the driver has never come to collect in the past 2weeks but I receive SMS's saying collection unsuccessful.