Parcel not delivered

Waybill Number: *** On the 12th of November my niece sent a parcel with this waybill number for overnight delivery Caroline asked me to email Barry *** We haven't received any feedback I've been calling postnet since Tuesday and was several conflicting stories My niece was nor asked what was being couriered From the 13th until today I've been following up with postnet, to date the box hs not resurfaced. I am requesting my refund of R410 from Carolyn and R1000 fro IT Courier for thd perishables that were in thd box

I've spoke to Caroline and Tania Tania advised that she followed uk with the Durban branch and told us that the parcel was sent too late. That's why the parcel wasn't delivered Caroline followed up and said that the parcel is in the office The parcel is nowhere to be found and still not delivered They advised that they can refund me my R410 for deliver fees But nobody Is will to assist with where my parcel is .