Parcel lost , no feedback received, no delivery

I received an SMS to say that my zando parcel will be delivered on the 23rd November18 . After 6pm that day I received an SMS to say no contact number found which was weired because I did fill in my cell number, and clicked on the link to manage my parcel. I clicked in it and said deliver next working day, which was Monday 26th Nov . I waited the whole day nothing. Then Tuesday I spoke to a guy and he told me that the parcel will go out the next day, I gave him instructions to deliver it to my neighbor if I am not available. Wednesday before 5 I phoned again, lady said she will call me back but didn't. Thursday I waited patiently for the delivery but still nothing, bt Friday I was beyond mad because I still did not receive my deliver and no one contacts me back. I spoke to Victor Friday he said he will try his best to find out what's the problem is . He called me back to say that he could not find the parcel and will escalate it ASAP . I phoned Monday 3rd December again Victor not in , spoke to someone else he said that he need to follow up with Management . Tuesday I phone again by this time the query has still not being dealt with, Victor said that he will send another email and go to them ... If the parcel is missing they need to inform zando to resend the item on there expense, but if they didn't handle the query yet they delaying everything...!It'the 6th December up untill today, no one has ever returned my calls , I had to phone and follow up all the time. My parcel is missing!!!! I am so very very ANGRY and FRUSTRATED!!!! I want my parcel deliver by tomorrow Friday 7th Dec please!!!! I suggest that they will have to arrange someone to collect it personally by zando and deliver it to me same day. This is not on, very unprofessional!!!