Parcel lost by Courier IT at their Johannesburg branch!

Waybill number *** was created the morning of 4 January 2023 at Courier IT Johannesburg branch for the delivery of a parcel from Samsung to me.

When I requested yesterday (9 January 2023) Samsung regarding the delivery of the device, the representative from Samsung contacted a representative from Courier IT Johannesburg branch to query the delivery of the parcel. I was also included in the call.

The representative from Courier IT Johannesburg branch confirmed that the parcel was received on 4 January 2023 and recorded by Courier IT Johannesburg branch, but the parcel is now missing – they do not know where it is.

This is a very worrying answer provided by the representative of Courier IT Johannesburg branch, because is there no control over parcels received by Courier IT? How many other parcels are lost by Courier IT.

I have noted that there are so many complaints on the Hellopeter website, that I am convinced that there are many more similar cases happening at Courier IT! If I was the CEO of Courier IT, I would have had sleepless nights. I think the Internal Auditors should visit the Johannesburg branch to investigate the lack or non-implementation of internal controls to safeguard the parcels.

What else is disappearing there?