One day my delivery WILL come...

I ordered a SIM from Telkom, and received an SMS message from Telkom on Friday 21 August that it had been handed to the couriers and to expect a delivery in 1-2 working days. I then received an SMS from CourierIt asking me to confirm the delivery address, and offering delivery on Monday, 24 August. Monday morning I got an SMS from CourierIt to say the SIM would be delivered between 8AM and 5PM that day. This never happened. Checking on the tracking information, I saw that they said 'Driver ran out of time' which is understandable given the COVID19 situation. So delivery would happen on Tuesday, according to the tracking information. By 4PM nothing had arrived, and I phoned the Port Elizabeth branch to find out what was happening, only to be told the driver was already back at the depot, and my delivery had STILL not happened. WHAT happened to between 8AM and 5PM?? Looking at the tracking information today, I see that it again says "The driver ran out of time", but he was back at the depot by 4PM the previous day??

I find this unacceptable.

When I Phoned on Tuesday, I spoke to Zinkita (?sp) who told me she was escalating the delivery to Jocelyn (?sp), but other than another SMS to say that the delivery would be made between 8AM and 5PM today (we will have to wait to see what happens) I have had NO feedback on why the delivery has been delayed by 2 days, from the date which CourierIt originally offered me.