Not delivered

CourierIt is so unreliable, I have been expecting a parcel since the 18th October, I received a message saying they will be delivering, I tracked the parcel but the was no location since 09:30 until at 17:13 when I saw that the driver said the were no contact details and they couldn't deliver. Today the same thing happened but the driver called saying his on his was I waited until 16:35 when I tracked the parcel and the driver reported that contacr not found again. CourierIt