Non-existant customer service. No one has answers.

I ordered a parcel from another company (Sender). The company uses courierit to deliver said parcel to my work address (receiver)

Yesterday morning, I got an SMS that my parcel would be delivered that day. Okay cool. The whole day comes and goes. We near 5pm and I phone CourierIt to find out where my parcel is and when I should expect delivery. The person answering the phone at CourierIt informed me that there are only 2 couriers for my area and that I could expect the delivery until 8pm. This person did not phone the courier or provide any help other than an estimated guess (It was close to closing time, so I guess this is the type of customer service you get) I wait at my place of work until 9pm and then I leave.

This morning I receive another SMS stating that my parcel would be delivered today. Okay cool. Evidently the courier didn't deliver it yesterday, I'm pretty miffed that I had to be at work until 9pm (which could have been prohibited if actual customer service was provided the previous day), but cool - delivery today.

At opening of business hours I get a phonecall from the SENDER saying that courierit tried to deliver my parcel yesterday, but that I wasn't available. WHAT? I informed sender I was at delivery address from 07:00-21:00.

I proceed to phone CourierIt, again, which, again, could have been avoided if proper customer service was given the previous day. Same lady answers and starts with estimating why this happened instead of finding out what's going on and giving concrete answers. I ask to phone courier, she puts me through to someone who phones the couriers (with attitude after I told her that she could have handled this yesterday instead of blatantly lying to the sender), I speak to this new person, she phones the courier, I get an estimated time of delivery. Easy as that. Would have been nice if it could have happened the FIRST time I called, then I would not have waster FOUR HOURS of my life, and they would not have had to lie to the sender.

I ask to speak to manager to complain about them telling the sender I wasn't available, when I 100% was. Chantel. She doesn't even let me finish speaking and interrupts me. I ask her not to speak over me but she continues. As I also continue speaking (I was speaking first, it is common decency and respect to wait for me to finish before you respond) she hangs up the phone in my ear.

A few minutes later she phones me back, and continues without apologizing for the manner in which she spoke over me and hung up on me.

People who don't want to do the work and actually HELP, should not be employed in customer service. Yes, everyone makes mistakes. But when confronted about them, the least you could do is apologize for trying to shift the blame onto the receiver.

DO NOT RECOMMEND.