Non delivery of parcel from Telkom

<p>Really bad customer service - 1st I wasn't informed about the delivery and so a driver came twice to deliver. It's a RICA parcel so I would also need to have my ID number and proof of address to receive this parcel so an SMS or call would be critical. I phoned and was told the driver would let me know this morning would be made so I can make sure I am in the office to accept the parcel. Now I get told they won't deliver the parcel as it's in the 'Difficult to Deliver' parcels department and won't be delivered today after promised? Unacceptable and disappointing and really badly handled phone calls by their customerservice department</p>