No delivery in more than 4 months

Good day<br> <br> I have ordered a watch from Groupon late in September 2014. Time passed and I queried the matter in November, receiving the answer that my package is at Courier It and that I had to contact them directly. Even though I feel that this is unacceptable, I did it anyway. I emailed CourierIt on 1 December 2014, no response. I phoned later that week and was put through to a warehouse, where the parcel was apparently to be searched for, but never received any feedback. <br> <br> Feedback from Groupon was that the parcel had been at your warehouse since 6 October 2014, but that there was a problem with my delivery address. I HAVE NEVER RECEIVED ANY COMMUNICATION REGARDING A WRONG SHIPPING ADDRESS.<br> <br> Tracking code received from Groupon: ***<br> <br> I have phoned again with no success. Unfortunately I do not know where to go from here, so this complaint is really my last resort. <br> <br> Please shed some light!