nC
nontobeko C
1 reviews | Active since Aug 2012
09 Jun 2026, 18:05
No delivery
I have been waiting for my delivery from 27 May. I MADE NUMEROUS FOLLOW UP BUT STLL NOTHING. TODAY I FOLLOWED UP AGAIN AND WAS TOLD MY QUERY WOULD BE ESCALATED AGAIN TO THE DURBAN BRANCH BECAUSE THE NOTE ON SYSTEM JUST STATES THE DRIVER WAS LATE IN MAKING HIS DELIVERIES FOR ALL THE TIMES HE WAS MEANT TO COME DELIVER MY PARCEL. I EVEN TRIED TO GET MTN TO HELP THEY WERE OF NO HELP. THIS IS ABSOLUTELY UNACCEPTABLE SERVICE
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Courierit's replyOfficial
10 Jun 2026, 10:26Dear Nontobeko
Thank you for bringing this to our attention. We sincerely apologize for the prolonged delay and the frustration this has caused. We understand how disappointing it is to have waited since 27 May despite numerous follow-ups and escalations.This is not the level of service we strive to provide. Your feedback has been noted, and we regret the inconvenience caused by the repeated unsuccessful delivery attempts and lack of resolution. We appreciate your patience and understand your dissatisfaction.A Customer Service Agent will be reaching out to you shortly to assist further and work towards resolving this matter as quickly as possible.
Kind Regards
CEC Department
Thank you for bringing this to our attention. We sincerely apologize for the prolonged delay and the frustration this has caused. We understand how disappointing it is to have waited since 27 May despite numerous follow-ups and escalations.This is not the level of service we strive to provide. Your feedback has been noted, and we regret the inconvenience caused by the repeated unsuccessful delivery attempts and lack of resolution. We appreciate your patience and understand your dissatisfaction.A Customer Service Agent will be reaching out to you shortly to assist further and work towards resolving this matter as quickly as possible.
Kind Regards
CEC Department
Courierit's reply10 Jun 2026, 10:26
Official
Dear Nontobeko
Thank you for bringing this to our attention. We sincerely apologize for the prolonged delay and the frustration this has caused. We understand how disappointing it is to have waited since 27 May despite numerous follow-ups and escalations.This is not the level of service we strive to provide. Your feedback has been noted, and we regret the inconvenience caused by the repeated unsuccessful delivery attempts and lack of resolution. We appreciate your patience and understand your dissatisfaction.A Customer Service Agent will be reaching out to you shortly to assist further and work towards resolving this matter as quickly as possible.
Kind Regards
CEC Department
Thank you for bringing this to our attention. We sincerely apologize for the prolonged delay and the frustration this has caused. We understand how disappointing it is to have waited since 27 May despite numerous follow-ups and escalations.This is not the level of service we strive to provide. Your feedback has been noted, and we regret the inconvenience caused by the repeated unsuccessful delivery attempts and lack of resolution. We appreciate your patience and understand your dissatisfaction.A Customer Service Agent will be reaching out to you shortly to assist further and work towards resolving this matter as quickly as possible.
Kind Regards
CEC Department