Needs improvement.

So the sender of our parcel put the wrong suburb and our address doesn't have a street number due to the location but if you know the area we are in it would have been okay as most couriers for the area know exactly where our complex is situated in Johannesburg East Rand area. That's like saying corner of William Nicol Street in Pretoria...

The delivery didn't get delivered because the address was wrong but no contact from the courier was made during the delivery date. Only once I got the notice that they were unable to deliver did I notice this. When I queried why didn't the courier reach out to me with a quick phone call to where my place is, customer service said "He wasn't instructed to".

Finally I phoned customer service twice, to ensure they updated the address. The second time phoning the gentleman that helped me was professional and quick and the reason this review didn't get a 1 star.

Upon delivery the driver didn't even greet me and seemed upset and handed my parcel, maybe he was just having a bad day. I don't know - but it's pretty common sense to phone a customer if you can't find the location without requiring these instructions to be indicated every delivery wasn't my fault that the address was input wrong from the sender or courier. Other couriers would have phoned.