PP
Phenyo P
1 reviews | Active since Sept 2026
03 Sept 2026, 12:13
My overall experience was a 4-star experience due to the delays and communication issues
My overall experience was a 4-star experience due to the delays and communication issues. My parcel was out for delivery for three consecutive days, and I had to follow up myself. However, 5 stars to Mudau for his excellent customer service. He immediately took ownership of the issue, contacted the driver, prioritised my delivery, and even connected me with the driver. My parcel was delivered shortly afterwards. Thank you Mudau for going the extra mile and resolving the issue so quickly.
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Courierit's replyOfficial
03 Sept 2026, 16:03Dear Phenyo
Thank you for sharing your feedback with us.
Thank you for sharing your feedback with us.
We sincerely apologise for the delays and communication issues you experienced with your delivery. We understand how frustrating it must have been to see your parcel out for delivery for three consecutive days and have to follow up yourself.
We are, however, pleased to hear that Mudau took ownership of the matter, contacted the driver, prioritised your delivery, and went the extra mile to ensure your parcel was delivered promptly. We will certainly share your kind words with Mudau and recognise him for the excellent customer service he provided.
Thank you for acknowledging his efforts and for giving us the opportunity to improve your experience.
Kind regards,
Customer Care Department.
Customer Care Department.
Courierit's reply03 Sept 2026, 16:03
Official
Dear Phenyo
Thank you for sharing your feedback with us.
Thank you for sharing your feedback with us.
We sincerely apologise for the delays and communication issues you experienced with your delivery. We understand how frustrating it must have been to see your parcel out for delivery for three consecutive days and have to follow up yourself.
We are, however, pleased to hear that Mudau took ownership of the matter, contacted the driver, prioritised your delivery, and went the extra mile to ensure your parcel was delivered promptly. We will certainly share your kind words with Mudau and recognise him for the excellent customer service he provided.
Thank you for acknowledging his efforts and for giving us the opportunity to improve your experience.
Kind regards,
Customer Care Department.
Customer Care Department.