MISTAKE BY COURIER MAKES CUSTOMER PAY

I was expecting a delivery from Courier It.<br> Checking the logs with my waybill # shows that it left JHB on 26th in CPT on 28th June.<br> <br> Upon checking the next day Mon. 29th June, it showed that the parcel was with the driver on route to me for Mon. 29th June 2015.<br> I tried to confirm this, Yolandi told me that she will check with the driver for an update & get back to me. She did not.<br> <br> Tue. 30th June, I checked their logs \Delivery Exception - Contact not available"<br> Yolandi tells me that she could not get hold of the driver.<br> Furthermore she tells me that the driver said that I was \""not available to accept the parcel\"" AND that the parcel was also \""miss sorted in operations and will go out on delivery Wed. 1st July.<br> <br> My response was filled with questions as to where the driver delivered to? & if he really called me?& that I was at the delivery address whole day until 6pm. And that Yolandi has my contact number in every email response that I sent to her.<br> <br> Yolandi's response was apologetic & an excuse"