1 reviews | Active since Jul 2018
MISSING PARCEL
WE CALLED COURIER IT 8H00 THIS MORNING REGARDING A PARCEL THAT NEEDS TO GO TO TAKEALOT. WE ARE ACCOUNT HOLDERS WITH COURIERIT AS THEY ARE PREFERRED COURIER SERVICE FOR TAKEALOT AND WE TAKE OUR TRUST IN THEM FOR DELIVERING OUR STOCK TO TAKEALOT ON TIME AS TAKEALOT IS VERY STRICT. WE HOWEVER SITTING WITH AN ISSUE THAT WAYBILL *** FOR JHB TAKEALOT IS BEEN LYING AT COURIERIT IN JHB SINCE THE 11 TH OF DECEMBER 2025? HOW IS THIS POSSIBLE? LIKE I SAID WE PHONED 8H00 THIS MORNING 15 DECEMBER HEEAD OFFICE COURIER IT TALKED TO A LADY TRESSURE AND 10H00 I PHONED AGAIN AND STILL NO ANSWER AS TO WHAT IS GOING ON WITH OUR PARCEL DESTINE FOR TAKEALOT JHB. I EVEN CALLED POLOKWANE COURIER IT BUT NO ANSWER? THIS IS UNACCEPTABLE FOR A COURIER COMPANY OF THIS MAGNITUDE! I AM FRUSTRATED AT THE LEVEL OF COMMUNICATION AND FEED BACK! I EVEN SEND TWO TICKETS ON WEBSITE OVER THE WEEKEND TO NO AVAIL ! I NEED A ANSWER ASAP!
e sincerely apologize for the unacceptable delays and lack of communication regarding your parcel (Waybill ***) destined for Takealot JHB. We understand the frustration caused, especially given the importance of timely delivery for your business operations.We are pleased to confirm that your shipment has now reached its destination. However, we recognize that the delays and communication issues you experienced fall far below the standard of service we aim to provide. We are taking immediate steps to prevent similar issues in the future.We appreciate your patience and the trust you place in our services, and we deeply regret the inconvenience caused.
Kind Regards
e sincerely apologize for the unacceptable delays and lack of communication regarding your parcel (Waybill ***) destined for Takealot JHB. We understand the frustration caused, especially given the importance of timely delivery for your business operations.We are pleased to confirm that your shipment has now reached its destination. However, we recognize that the delays and communication issues you experienced fall far below the standard of service we aim to provide. We are taking immediate steps to prevent similar issues in the future.We appreciate your patience and the trust you place in our services, and we deeply regret the inconvenience caused.
Kind Regards