Mind-boggling bad business practices

I'm having the exact same issue as KevinW's posting 21/09/2019. CourierIt's Jhb branch doesn't action an address change at all. Cpt branch then tries to deliver to a wrong address. Despite me phoning Telkom, who immediately sent a request to them to update delivery details while the parcel was still in Cpt, the parcel was marked "returned to sender" 6 hours later, even though I had (again) phoned Cpt branch to alert them to Telkom's request at the time it was sent. This reflects abysmally on CourierIt but also affects Telkom's customer relations. Time to give a more competent courier company this no doubt very lucrative tender !!!