Lost our package!

Sent a package from Kemtpon Park to Alberton. They were suppose to pick it up Friday, only came on Tuesday. Then the package never arrived at the destination. Tracking number invalid. Took days of phoning to try and find a knowledgeable person who could find out where the package went. Finally discovered they labelled it wrong and sent it to Durban. Took weeks to find it in the Durban warehouse. They had to open the boxes and whatsapp photos to us. When they finally found it, it took another few days to bring it back up to Kempton and finally deliver at Alberton! Absolutely clueless!