N
Naledi
1 reviews | Active since May 2026
22 May 2026, 11:57
Letters Novelar has ...
Letters Novelar has the best customer service if it weren't for him i wouldn't have received my parcel you guys have very poor service you'll don't prioritize us
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Replies (1)
Courierit's replyOfficial
25 May 2026, 11:53Dear Naledi
Thank you for your feedback, and we’re truly glad to hear that Letter Novelar was able to assist you and ensure you received your parcel.At the same time, we are sorry to hear about your overall experience and that you feel our service did not meet expectations. That is not the standard we aim for. We take concerns about delays and service quality seriously, and your comments will be shared with the relevant team for review and improvement.We appreciate you bringing this to our attention, and we remain committed to improving our service and ensuring a better experience going forward.
Kind Regards
CEC Department
Thank you for your feedback, and we’re truly glad to hear that Letter Novelar was able to assist you and ensure you received your parcel.At the same time, we are sorry to hear about your overall experience and that you feel our service did not meet expectations. That is not the standard we aim for. We take concerns about delays and service quality seriously, and your comments will be shared with the relevant team for review and improvement.We appreciate you bringing this to our attention, and we remain committed to improving our service and ensuring a better experience going forward.
Kind Regards
CEC Department
Courierit's reply25 May 2026, 11:53
Official
Dear Naledi
Thank you for your feedback, and we’re truly glad to hear that Letter Novelar was able to assist you and ensure you received your parcel.At the same time, we are sorry to hear about your overall experience and that you feel our service did not meet expectations. That is not the standard we aim for. We take concerns about delays and service quality seriously, and your comments will be shared with the relevant team for review and improvement.We appreciate you bringing this to our attention, and we remain committed to improving our service and ensuring a better experience going forward.
Kind Regards
CEC Department
Thank you for your feedback, and we’re truly glad to hear that Letter Novelar was able to assist you and ensure you received your parcel.At the same time, we are sorry to hear about your overall experience and that you feel our service did not meet expectations. That is not the standard we aim for. We take concerns about delays and service quality seriously, and your comments will be shared with the relevant team for review and improvement.We appreciate you bringing this to our attention, and we remain committed to improving our service and ensuring a better experience going forward.
Kind Regards
CEC Department