A
Agnes
1 reviews | Active since Oct 2023
12 May 2026, 17:06
Leaving my parcel with someone without my consent
The delivery guy who delivered my parcel today he gave another person my parcel without my consent and claimed he called me and I didn't receive any call from him or I didn't get any missed notifications from him. My worry is who gave him the right to leave my parcel with someone without my consent. Call your delivery guys in order I am a paying customer who needs to be treated with respect. Also learn from other delivery companies, they will send an email or SMS in the morning if your delivery is out. I will let runway company to not use this delivery company to deliver my parcels.
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Courierit's replyOfficial
13 May 2026, 11:32Dear Agnes
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and concern caused by the handling of your delivery.We understand your frustration regarding your parcel being handed over to another person without your consent, as well as the concerns raised about the lack of communication prior to delivery. This is not the level of service we strive to provide, and we take matters of parcel security and customer communication very seriously.Please be assured that your complaint will be escalated to the relevant depot and management team for urgent investigation with the driver involved. We will also review the delivery procedure followed in this instance to ensure that proper protocols are adhered to going forward.Your feedback regarding delivery notifications and communication has also been noted and will be shared with the relevant departments as part of our ongoing service improvement efforts.One of our call centre agents will contact you shortly to further assist and work towards resolving this matter.We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.Kind regards,
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and concern caused by the handling of your delivery.We understand your frustration regarding your parcel being handed over to another person without your consent, as well as the concerns raised about the lack of communication prior to delivery. This is not the level of service we strive to provide, and we take matters of parcel security and customer communication very seriously.Please be assured that your complaint will be escalated to the relevant depot and management team for urgent investigation with the driver involved. We will also review the delivery procedure followed in this instance to ensure that proper protocols are adhered to going forward.Your feedback regarding delivery notifications and communication has also been noted and will be shared with the relevant departments as part of our ongoing service improvement efforts.One of our call centre agents will contact you shortly to further assist and work towards resolving this matter.We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.Kind regards,
CEC Department
Courierit's reply13 May 2026, 11:32
Official
Dear Agnes
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and concern caused by the handling of your delivery.We understand your frustration regarding your parcel being handed over to another person without your consent, as well as the concerns raised about the lack of communication prior to delivery. This is not the level of service we strive to provide, and we take matters of parcel security and customer communication very seriously.Please be assured that your complaint will be escalated to the relevant depot and management team for urgent investigation with the driver involved. We will also review the delivery procedure followed in this instance to ensure that proper protocols are adhered to going forward.Your feedback regarding delivery notifications and communication has also been noted and will be shared with the relevant departments as part of our ongoing service improvement efforts.One of our call centre agents will contact you shortly to further assist and work towards resolving this matter.We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.Kind regards,
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and concern caused by the handling of your delivery.We understand your frustration regarding your parcel being handed over to another person without your consent, as well as the concerns raised about the lack of communication prior to delivery. This is not the level of service we strive to provide, and we take matters of parcel security and customer communication very seriously.Please be assured that your complaint will be escalated to the relevant depot and management team for urgent investigation with the driver involved. We will also review the delivery procedure followed in this instance to ensure that proper protocols are adhered to going forward.Your feedback regarding delivery notifications and communication has also been noted and will be shared with the relevant departments as part of our ongoing service improvement efforts.One of our call centre agents will contact you shortly to further assist and work towards resolving this matter.We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.Kind regards,
CEC Department