Khanyi the call center agent that helped me with my query was incredible

Item: Courierit
Rating: 3
Author: Ismael B

Khanyi the call center agent that helped me with my query was incredible. I cannot fault her for anything. However, the service provided by the delivery drivers was appalling. The one that “attempted” to deliver my parcel yesterday never contacted me nor asked security at my estate to phone me Instead, he saw there was no intercom (security in this case) and marked the package as unable to deliver because I wasn’t home (I work from home and have camera footage to prove it) Today’s delivery driver was meant to make the delivery before 10am as per Khanyis notes on the delivery. These were all ignored and I only received my package on the 4th of June at 15:42 which is absolutely ridiculous considering I ordered this 10 days ago.

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Replies (1)

Courierit's replyOfficial

05 Jun 2026, 10:10

Dear Ismael

Thank you for taking the time to share your feedback.

We are pleased to hear that Khanyi provided you with exceptional service and assisted you professionally with your query. We will ensure that your kind words and recognition are shared with her and her management team.

At the same time, we sincerely apologize for the poor delivery experience you encountered. We understand your frustration regarding the failed delivery attempt, especially given that you were available at home and no effort was made to contact you or coordinate with estate security. We also regret that the delivery instructions and notes regarding the preferred delivery time were not followed, resulting in further delays.

Your concerns regarding the conduct of the delivery drivers and the handling of your parcel have been noted and will be escalated to the relevant department for investigation and corrective action. This is not the level of service we strive to provide, and we appreciate you bringing these matters to our attention.

Thank you again for highlighting Khanyi's excellent service despite the challenges experienced with the delivery process. We value your feedback and will use it to improve our service going forward.

Kind regards,
CEC Department

Courierit's reply05 Jun 2026, 10:10

Official

Dear Ismael

Thank you for taking the time to share your feedback.

Thank you again for highlighting Khanyi's excellent service despite the challenges experienced with the delivery process. We value your feedback and will use it to improve our service going forward.

Kind regards,
CEC Department