T
Thokozile
1 reviews | Active since May 2026
25 May 2026, 13:58
It was a rollercoast...
It was a rollercoaster experience at first but HLEKANI had to intervene and assist with receiving my parcel smoothly.
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Courierit's replyOfficial
25 May 2026, 15:16Dear Thokozile
Thank you for your feedback.We are truly sorry for the initial challenges you experienced with your delivery, and we appreciate you bringing this to our attention. We understand how frustrating it must have been before the matter was resolved.We are however pleased to hear that Hlekani was able to intervene and assist you in receiving your parcel smoothly. We will be sure to pass on your appreciation to her, as well as recognise her effort in assisting to resolve the situation.Your experience is important to us, and we will be reviewing the incident to ensure improvements are made in our service and communication processes to prevent a recurrence.Thank you for your patience and for giving us the opportunity to resolve the matter.
Kind Regards
CEC department
Thank you for your feedback.We are truly sorry for the initial challenges you experienced with your delivery, and we appreciate you bringing this to our attention. We understand how frustrating it must have been before the matter was resolved.We are however pleased to hear that Hlekani was able to intervene and assist you in receiving your parcel smoothly. We will be sure to pass on your appreciation to her, as well as recognise her effort in assisting to resolve the situation.Your experience is important to us, and we will be reviewing the incident to ensure improvements are made in our service and communication processes to prevent a recurrence.Thank you for your patience and for giving us the opportunity to resolve the matter.
Kind Regards
CEC department
Courierit's reply25 May 2026, 15:16
Official
Dear Thokozile
Thank you for your feedback.We are truly sorry for the initial challenges you experienced with your delivery, and we appreciate you bringing this to our attention. We understand how frustrating it must have been before the matter was resolved.We are however pleased to hear that Hlekani was able to intervene and assist you in receiving your parcel smoothly. We will be sure to pass on your appreciation to her, as well as recognise her effort in assisting to resolve the situation.Your experience is important to us, and we will be reviewing the incident to ensure improvements are made in our service and communication processes to prevent a recurrence.Thank you for your patience and for giving us the opportunity to resolve the matter.
Kind Regards
CEC department
Thank you for your feedback.We are truly sorry for the initial challenges you experienced with your delivery, and we appreciate you bringing this to our attention. We understand how frustrating it must have been before the matter was resolved.We are however pleased to hear that Hlekani was able to intervene and assist you in receiving your parcel smoothly. We will be sure to pass on your appreciation to her, as well as recognise her effort in assisting to resolve the situation.Your experience is important to us, and we will be reviewing the incident to ensure improvements are made in our service and communication processes to prevent a recurrence.Thank you for your patience and for giving us the opportunity to resolve the matter.
Kind Regards
CEC department