Inexcusable Service and Zero Customer Support

I am writing this complaint out of sheer frustration after dealing with CourierIt (Pty) Ltd. I arranged for a collection and was told it would occur within 2–3 working days. However, by the fifth working day, I only received a message saying the courier was en route — at a time when I was no longer at the collection location.

I immediately followed the provided prompt to reschedule the collection for a time when I would be available. Despite this, the courier still arrived at the original location, confirmed the collection was not possible, and left. No attempt was made to call the number listed on the waybill, and no one from the company has reached out since.

I have tried numerous times to contact their call center to reschedule the pickup, but have been met with nothing but a robotic answering system. After over 45 minutes on hold without speaking to a single representative, I gave up. It is impossible to get assistance or even a basic human response from this company.

The level of disorganisation, lack of communication, and complete disregard for the customer experience is unacceptable. CourierIt has shown zero accountability or urgency, and their 2-star rating online reflects exactly the kind of service I experienced.

I would strongly advise others to avoid using CourierIt unless you are willing to deal with unnecessary delays, dead-end phone calls, and non-existent customer support.