Incorrect Address, No Urgency — Delayed Again

I’m really disappointed with the service I received. I got a WhatsApp notification that my MTN parcel was out for delivery, only to be told that the delivery failed because the address “could not be found.” The issue turned out to be that the address on their system was completely incorrect. Despite me providing the correct one.

I emailed immediately with the correct address and even phoned the next morning to make sure it was updated. I was told that the drivers had already left, so I would only receive my parcel the following day. This means unnecessary delays for something that could have been avoided if the address had been captured correctly from the start or updated promptly after my email.

It’s frustrating to have to wait an extra day because of an error on their side and a lack of urgency in fixing it. Really disappointing experience.