Inconvenience and *********** delivery by CourierIT

Good day

I am writing to complain about the inconvenience made by the delivery driver. The story is that this morning (23/04/2019) I received a message notification that my my item was due for delivery today. I decided to stay in the house and wait for delivery, however I decided to go out to get something from the nearby shops. At 15:00 I received a message from Courierit that they were unable to deliver my parcel (waybill no. ********** ). So I decided to call the "Branch" and spoke to the supervisor on duty and he informed me that the driver was at my residential place and couldn't find me, he found my helper whom she told him I was not in the house and he returned back. Now my concern and issue here is that I had to postpone my appointments to make time for delivery to happen. And seeing that the parcel or the waybill has my contact numbers, why wasn't I being called before, as per informed by the service provider, to navigate my whereabout as delivery was going to happen. I have used other courier companies before and they would normally call me prior delivery but to my surprise the incompetency done here by the driver. Now the supervisor informed me that the driver can only deliver the parcel tomorrow seeing that he has already left for warehouse. Now if this happens as I have informed him, I will not wait for tomorrow and won't sign or accept the consignment.

Thank you Brian Ningiza