*********** & rude staff.

90% of the time I request a collection, it does not go through & I never receive a collection reference. This results in my business losing money as items are not delivered on time, therefore I get penalized. I spoke to a man in the collections department over the phone, whom I believe is named Craig. Craig was rude, condescending & sarcastic with me over the phone as I expressed my frustration at your *********** ewaybill website & customer service. When I asked Craig what I can do to fix this problem, (apparently this specific parcel was not showing on the system linked to said collection reference), he kept repeating the same thing (that it is not showing) we had already established the 1st minute of the phone call. This frustrated me. Craig said "I'm not speaking to you, byeeeee" then put the phone down. If a manager or someone higher does not contact me about this specific employee & rectifies this problem, I will take this further. My account number is 23542, my Collection Ref is IC ********** 944, & my waybill number is ********** 5812.