Incompetency of Courier IT

courier it were supposed to deliver my parcel yesterday the 10 July the guy did not notify me that he will not come i had to wait, again today same thing i wanted and waited even called Courirt It where i waited for more than 30 minutes, evetytime when i call they kept on saying driver is on the way until i called now around 15.45 the lady called the driver who told them that he had a breakdown, the driver did no even notify his company unless he was lying, he is very *********** along with the service department who dont pick up calls and make clients to wait for more than 45 minutes drivers name is Donald Makola, Courier it should refund me of all my calls i made since yesterday.