I'm experiencing a very bad service first the rude driver then to not receiving my parcel not even a call or sms that they are on the way but when I track it the status says high risk area, they don't even call to notify me, I have been keeping work for 3

I'm experiencing a very bad service first the rude driver then to not receiving my parcel not even a call or sms that they are on the way but when I track it the status says high risk area, they don't even call to notify me, I have been keeping work for 3 days waiting for my delivery woth no communication or any call from them