JG
Jimmy G
1 reviews | Active since Jun 2019
09 Jun 2026, 20:08
If your parcel is important you will not get it!
I have been waiting for my delivery for 4 days now!!! I get a message everyday saying my package is coming today and then in the night get a message saying my delivery is next! Yet four days later still no delivery!! They have a WhatsApp number and email that no one attends to and there zero customer care!
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Replies (1)
Courierit's replyOfficial
10 Jun 2026, 10:30Dear Jimmy G
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your parcel and the frustration caused by the repeated delivery notifications without a successful delivery.We understand how disappointing it is to be advised that your parcel is out for delivery each day, only to have the delivery postponed. We also regret the difficulty you experienced in reaching us through our WhatsApp and email channels.This is not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention. A Customer Service Agent will contact you directly to provide an update and assist in resolving this matter as quickly as possible.We appreciate your patience and thank you for giving us the opportunity to address your concerns.
Kind Regards
CEC Department
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your parcel and the frustration caused by the repeated delivery notifications without a successful delivery.We understand how disappointing it is to be advised that your parcel is out for delivery each day, only to have the delivery postponed. We also regret the difficulty you experienced in reaching us through our WhatsApp and email channels.This is not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention. A Customer Service Agent will contact you directly to provide an update and assist in resolving this matter as quickly as possible.We appreciate your patience and thank you for giving us the opportunity to address your concerns.
Kind Regards
CEC Department
Courierit's reply10 Jun 2026, 10:30
Official
Dear Jimmy G
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your parcel and the frustration caused by the repeated delivery notifications without a successful delivery.We understand how disappointing it is to be advised that your parcel is out for delivery each day, only to have the delivery postponed. We also regret the difficulty you experienced in reaching us through our WhatsApp and email channels.This is not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention. A Customer Service Agent will contact you directly to provide an update and assist in resolving this matter as quickly as possible.We appreciate your patience and thank you for giving us the opportunity to address your concerns.
Kind Regards
CEC Department
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your parcel and the frustration caused by the repeated delivery notifications without a successful delivery.We understand how disappointing it is to be advised that your parcel is out for delivery each day, only to have the delivery postponed. We also regret the difficulty you experienced in reaching us through our WhatsApp and email channels.This is not the level of service we strive to provide. Your feedback has been escalated to the relevant team for urgent attention. A Customer Service Agent will contact you directly to provide an update and assist in resolving this matter as quickly as possible.We appreciate your patience and thank you for giving us the opportunity to address your concerns.
Kind Regards
CEC Department