YR
Yolanda R

1 reviews | Active since Aug 2025

27 Mar 2026, 17:10

I would like to commend Mr Letters Novela for his excellent service and support

I would like to commend Mr Letters Novela for his excellent service and support. When I enquired about my parcel from Courier It, he went above and beyond to assist me. He actively helped track my parcel and kept me updated throughout the entire process. What stood out the most was his dedication and consistent follow-up until I finally received my parcel. His communication was clear, professional, and reassuring, which made the whole experience much less stressful. Thank you, Mr Letters Novela, for your outstanding customer service. It is truly appreciated.

0
Replies (2)
Courierit
Courierit's reply30 Mar 2026, 15:07
Official
Dear Yolanda,
Thank you for taking the time to share your experience and for your kind words regarding Mr. Letters Novela.
We are delighted to hear that he provided you with excellent service and support throughout the delivery process. Going above and beyond for our customers, keeping them informed, and ensuring peace of mind are values we strive for, and it is wonderful to know that Mr. Novela demonstrated these so well.
Your feedback has been shared with him and his management team as recognition of his dedication and professionalism.
Thank you once again for your support and for choosing us.
Kind regards,
CEC Department 
Courierit
Courierit's reply01 Apr 2026, 07:59
Official
Thank you for your kind feedback.
We truly appreciate you taking the time to share your experience with us. Your comments will be shared with the relevant team member as recognition for their excellent service.
We value your support and look forward to assisting you again.
Kind regards,
 Courierit Team