NL
Nthabi L
1 reviews | Active since May 2026
07 May 2026, 15:08
I was assisted by Thuli who assisted me after I realized that my order keeps going back
I was assisted by Thuli who assisted me after I realized that my order keeps going back. She found the driver who had my order and made sure that the he has the correct details as my phone numbers were wrong on their side. She kept informing me how far and when my order will be with me. I was totally grateful as I had ordered blankets and it is super cold.
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Courierit's replyOfficial
07 May 2026, 15:25Dear Nthabi
Thank you for taking the time to share your experience.
Thank you for taking the time to share your experience.
We are delighted to hear that Thuli was able to assist you when you noticed your order kept going back. She proactively located the driver handling your delivery and ensured that the correct contact details were updated, especially after it was discovered that the phone numbers on our system were incorrect.
We also appreciate how she kept you informed throughout the process, providing regular updates on the progress and estimated delivery time. We understand how important this was, especially as you had ordered blankets during such cold weather, and we are pleased that the issue was resolved to your satisfaction.
Your kind feedback will be shared with Thuli and the team as an example of excellent service. Thank you for choosing RTT Group.
Courierit's reply07 May 2026, 15:25
Official
Dear Nthabi
Thank you for taking the time to share your experience.
Thank you for taking the time to share your experience.
We are delighted to hear that Thuli was able to assist you when you noticed your order kept going back. She proactively located the driver handling your delivery and ensured that the correct contact details were updated, especially after it was discovered that the phone numbers on our system were incorrect.
We also appreciate how she kept you informed throughout the process, providing regular updates on the progress and estimated delivery time. We understand how important this was, especially as you had ordered blankets during such cold weather, and we are pleased that the issue was resolved to your satisfaction.
Your kind feedback will be shared with Thuli and the team as an example of excellent service. Thank you for choosing RTT Group.